F.A.Q.

 

Do I need Holiday Insurance in case I need to cancel?  We strongly recommend that you have some form of Holiday Cancellation in place. If you need to cancel your holiday we will be unable to refund any deposits/full payments without this in place. This should be arranged by yourself if required. We can recommend www.guestfirst.co.uk - our reference is B900.

How can we make payment? Payments can be made by UK Bank Transfer, cheques made payable to 'Bracken Lodges' or from most credit/debit cards over the telephone. Alternatively, we can send you an e-mail link for you to make payment via our secure server Worldpay. (We are unable to process a payment from an American Express Card). 

What time is arrival/departure?  Arrival time is from 4.00pm, key collection from our reception.  Lodges must be departed by 10.00am on the day of departure.

What happens if we cannot arrive until late evening?  If your arrival is going to be later than 6.00pm, please telephone us and we will discuss alternative arrangements with you.

What are the car parking arrangements?  There is safe private parking next to each lodge with additional spaces available on the main car park.

What do we need to bring?  Food, drink and personal toiletries.  We supply washing up liquid, bathroom cleaner, dish cloths, bin bags, initial supply of toilet roll, kitchen roll, salt & pepper, bin bags, etc as standard.

Is there wifi?  Free wifi is available in each lodge.

Can I get a mobile signal?  Mobile signal is generally very good.

Are there laundry facilities?  We have a purpose built laundry with commercial washing machine and tumble dryer available for your use 24/7.  The machines are coin operated and washing powder is provided.  All lodges have an iron, ironing board, clothes airer and have access to an outside clothes airer.

Can we bring a pet?  Our lodges are strictly no pet properties and we do not allow them to sleep overnight in vehicles.

Can we smoke in the lodge?  Our lodges are strictly no smoking properties.  Smoking is permitted outside the lodges, but all cigarette ends must be properly extinguished and disposed of properly.

Can we barbeque?  Disposables barbeques can be used in the vicinity of the lodges on the bricks provided but must not be placed on the balconies, grass or picnic table.

Can we fish?  Free fishing for trout is available from the loch frontage which is approx. 400m from the lodges.  Any bait or method can be used and no permit is required.  Boats are available to hire in Kenmore or Killin.

Can we bring our kayak?  Access to the loch is by various footpaths from the lodges.  Kayaks can be carried to the loch frontage from there.

Can we bring our bicycles?  Bracken Lodges are located on the National Cycle Route No.7 and there are many fantastic cycle routes and tracks in the area.  Bikes must not be brought inside the lodges at any time and can be stored safely outside the lodges.

Can we hire bicycles or fishing tackle?  Bikes are available to hire in the villages of Kenmore and Killin.  We do not have fishing tackle available to hire, but inexpensive outfits can be purchased in the local area.

Do you have a play park?  We do not have a designated play park, but have 40 acres of wonderful woodland and grassland, which is a haven for children to explore.  There is a fantastic play park at Victoria Park in Aberfeldy and also small play parks in the villages of Acharn, Kenmore and Killin.

Where is the nearest swimming pool?  In Aberfeldy, the community campus provides a swimming pool, gym and library.  During school holidays an activity timetable is available.  A larger pool can be found at Perth Leisure Centre.

Where are the nearest shops?  The village of Kenmore (5 miles) has a well stocked village shop in the Post Office and there is also a wide variety of goods at the Courtyard, over the bridge.  Aberfeldy has its own butcher and there is a deli stocking local produce.  Dows have a great range of freshly cooked/frozen ready meals, ideal for self-catering.  There are small Co-op supermarkets in the towns of Aberfeldy and Killin.  Tesco Click and Collect is available from the Crieff Road Store in Perth.  Asda do deliver but please include your contact details when placing your order and ensure that you are here to collect/unpack your shopping.  Delivery drivers must wait at the reception area and contact you on arrival.  Fuel is available at Aberfeldy and Killin, where there are also rapid chargers for electric cars.

Are there restaurant/bars nearby?  The surrounding areas of Kenmore, Killin, Aberfeldy, Ben Lawers, Fortingall, Grandtully and Logierait offer a variety of restaurants, pubs, hotels and takeaways.

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