Do I need Holiday Cancellation Insurance in case I need to cancel? We consider adequate travel insurance to be essential. It is a condition of your contract with us that you should have holiday cancellation insurance in place at the time of booking. Please read our full cancellation policy on our terms page including information on Covid-19. Any cancellations must be taken up with your insurance provider and we should be notified as soon as possible. Guests travelling from overseas must also have appropriate holiday cancellation insurance in place.
How can we make payment? Payments can be made by UK Bank Transfer, cheques made payable to 'Bracken Lodges' or from most credit/debit cards over the telephone. Alternatively, we can send you an e-mail link for you to make payment via our secure server Worldpay. (We are unable to process a payment from an American Express Card).
What time is arrival/departure? Arrival time is from 4.30pm. At the reception, we now have a key collection area. There is a map showing where your lodge is located, along with the key hanging up outside for your lodge. Your name will also be next to your key. Key collection will only be from 4.30pm, please do not arrive before this time as the key will not be available. Lodges must be departed by 9.30am on the day of departure.
What happens if we cannot arrive until late evening? If your arrival is going to be later than 6.00pm, please telephone us to let us know.
What are the car parking arrangements? There is safe private parking next to each lodge with additional spaces available on the main car park.
Is there a view of the Loch? All of our lodges have views over Loch Tay and the Ben Lawers Mountain Range from the large, glass fronted balconies.
What do we need to bring? Food, drink and personal toiletries. We supply washing up liquid, bathroom cleaner, dish cloths, bin bags, initial supply of toilet roll, kitchen roll, salt & pepper, bin bags, etc., as standard. We provide bed linen (hollowfibre duvets/pillows) and towels. Beds are made up for your arrival.
Where are the nearest shops? The village of Kenmore (5 miles) has a well stocked village shop in the Post Office and there is also a wide variety of goods at the Courtyard, over the bridge. Aberfeldy has its own butcher and there is a deli within the local bakery stocking local produce. Dows have a great range of freshly cooked/frozen ready meals, ideal for self-catering. There are small Co-op supermarkets in the towns of Aberfeldy and Killin. Tesco or Asda Click and Collect is available in Perth. Asda do deliver but please ensure that you are here to collect/unpack your shopping - we are unable to do this for you. Please include your own contact details when placing your order and Sunday or Monday delivery slots tend to be easier to book than a Saturday. Delivery drivers must wait at the reception area and contact you on arrival. Fuel is available at Aberfeldy and Killin, where there are also rapid chargers for electric cars.
Is there wifi? Free wifi is available in each lodge.
Can I get a mobile signal? Mobile signal is generally very good.
Are there laundry facilities? We have a purpose built laundry with commercial washing machine and tumble dryer available for your use. The machines are coin operated (£2, £1, 50p. 20p) and washing powder is provided. All lodges have an iron, ironing board, clothes airer and have access to an outside clothes airer.
Can we bring a pet? Our lodges are strictly no pet properties and we do not allow them to sleep overnight in vehicles.
Do the lodges have hot tubs? No, we do not have any hot tubs and guests are not permitted to bring inflatable hot tubs. Beinn Ghlas Lodge has a jacuzzi bath in the main bathroom.
Can we smoke in the lodge? Our lodges are strictly no smoking properties. Smoking is permitted outside the lodges, but all cigarette ends must be properly extinguished and disposed of properly.
Can we barbeque? You may bring your own barbeque or disposable bbq if you wish, please remember to bring your own matches, etc. They can be used in the vicinity of the lodges on the large rocks nearby or the bricks provided but must not be placed on the balconies, grass or picnic table. You can also bbq at the lochside if you wish
Do I need to clean my lodge on departure? Yes, all lodges must be left in the clean condition as when you arrived. A basic cleaning departure list can be found in all lodges. If the lodge is left in a dirty condition, we reserve the right to refuse any future bookings from you or invoice you for extra cleaning.
Can we fish? Free fishing for trout is available from the loch frontage which is approx. 400m from the lodges. Any bait or method can be used and no permit is required. Boats are available to hire in Kenmore or Killin. We do not have fishing equipment available to hire but these can be purchased before your arrival in Argos or large supermarkets. At the time of writing Kenmore Post Office/Village Shop or Girvan's in Aberfeldy stock inexpensive kits if you forget to bring.
Can we bring our kayak? Access to the loch is by various footpaths from the lodges. Kayaks can be carried to the loch frontage from there.
Can we bring our bicycles? Bracken Lodges are located on the National Cycle Route No.7 and there are many fantastic cycle routes and tracks in the area. Bikes must not be brought inside the lodges at any time and can be stored safely outside the lodges.
Can we hire bicycles? Bikes are available to hire in the villages of Kenmore and Killin. At the time of writing, Taymouth Marina, Loch Tay Boating Centre and the Outdoor Shop in Killin have bikes available to hire.
Do you have a play park? We do not have a designated play park, but have 40 acres of wonderful woodland and grassland, which is a haven for children to explore. There is a fantastic play park at Victoria Park in Aberfeldy and also play parks in the villages of Acharn, Kenmore and Killin.
Where is the nearest swimming pool? In Aberfeldy, the community campus provides a swimming pool, gym and library. During school holidays an activity timetable is available. A larger pool can be found at Perth Leisure Centre. Taymouth Marina at Kenmore has a large communal hot tub and sauna.
Are there restaurant/bars nearby? The surrounding areas of Kenmore, Killin, Aberfeldy, Ben Lawers, Fortingall, Grandtully and Logierait offer a variety of restaurants, pubs, hotels and takeaways. https://www.visitaberfeldy.co.uk/fooddrink